Thank you for booking your holiday accommodation with us!
Please take a few moments to read through our Terms & Conditions as they form an important part of the booking contract.
These Terms & Conditions apply to everyone who stays with us. By placing your booking you are confirming that every member of your party understands and accepts them. These terms and Conditions may be changed at any time.
A full and current copy is available in the welcome pack in the gites.
Booking & making payment
To confirm your booking with us a deposit of 25% is required. Once the deposit is received we will confirm your booking via email.
The remaining balance will need to be paid 10 weeks prior to your arrival date via bank transfer or Paypal.
We will send a reminder when the balance is due. Should the balance remain unpaid one week after the reminder has been sent we reserve the right to cancel the booking and retain the full deposit.
Arrival & departure
Your gîte will be available for you from 16:00 on the day of your arrival. If you anticipate arriving earlier than 16:00 please advise us in advance. We cannot guarantee we will be able to accommodate an early arrival but we will do our best!
On your departure date we ask that you vacate the gîte by 11am.
Covid sanitary protocol
All the gîte rooms are ventilated before and during cleaning
Surface cleaning then disinfection with approved product. Particular attention is paid to frequently touched items: door handles, switches, remote controls etc
Washing household linen at high temperature
We happily accept pets (within reason!), a maximum of 1 large dog or 2 small dogs. Please contact us directly prior to booking to discuss if you have any questions. There is an additional charge of €20 per dog per week.
During your stay you are responsible for the keys to the gîte and therefore you are responsible for ensuring all doors and windows are closed and locked when you are not in residence. We do not accept any responsibility for damage or loss to your possessions or property during your stay.
Smoking (including e-cigarettes) is strictly not permitted in the gîte. We have smoke alarms installed in all the gites for your safety. They are checked every time on a changeover or at the beginning of the season.
Booking cancellations must be sent in writing (via email) and are only effective once you have received acknowledgment from us in return.
Cancellation fees - The 25% deposit is non-refundable. Once your booking has been paid in full at 10 weeks prior to arrival no refund can be given for cancellations.
It is your responsibility to ensure you have appropriate and comprehensive insurance in place to cover events that may require you to cancel your holiday.
Problems / complaints
Gîte de la Borderie is a completely independent property. We do not live on site, but we live only 10 minutes away so are easily contactable if you have any problems. Please don’t hesitate to call us if necessary.
We shall not be liable for any death or injury or for damage to or loss of your personal property occurring whilst you rent either of the gites. Please ensure all your valuables are covered under your household insurance. Your vehicles and contents are left at your own risk.
In the event of circumstances beyond our reasonable control e.g. (but not limited to) fire, flood, exceptional weather conditions, loss of electricity/water connection, disease outbreaks, industrial disputes etc. we shall not be liable for any resulting costs, losses or damages suffered by you (including the cost of securing alternative accommodation), nor for our failure to undertake our obligations to you. However, in appropriate cases, we will refund your payments to you.
You use our garden and facilities at your own risk. You should expect to encounter some potential minor hazards such as uneven ground, mud, etc. We expect you to exercise caution around the water well that has been covered over and to supervise any children in the gardens, where applicable. We cannot be held responsible for any injury to you. Please keep gates closed.
Your general responsibilities include, but are not limited to:
Ensuring only the number of people for whom the booking is made, stay in the gîte.
You are responsible for your friends/visitors at all times when at the gîte or in the grounds.
The gite cannot be used as a base for a party.
Ensuring that any friends/visitors at the gîte comply fully with theses terms and conditions.
Reporting to us any breakages or missing items (you will not normally be charged for minor damage or breakages).
Keeping all furniture, fittings and effects in the same good condition as they were found.
Ensuring the BBQ is safely extinguished at the end of the evening and cleaned.
That specific instructions or rules regarding the proper use of septic tanks, plus any and all equipment provided in and around the gîtes, are properly observed
The gîte is a non-smoking area.
Guests in the gite are at all times responsible for any children also staying,where applicable.
Do not add any glass bottles/jars etc to the bin as the refuse collector will not take any bags containing glass. Unbroken glass can be added added to the recycling bin and broken glass/crockery given to us for safe disposal.
When making payment for a Gîte we ask the party for a €150 refundable deposit to cover any damages.
We would kindly ask that any damage that occurs is reported to us as soon as possible.
By confirming the booking you are agreeing to these Terms & Conditions and accepting responsibility for any breakages or damage that you cause to the gîte or its contents, during your stay.
We reserve the right to charge guests for missing items, replacement or making good if the damage or breakages are significant. This also applies to missing towels, where applicable.
We also reserve the right to charge guests for additional cleaning when the gîte has been left in an unacceptable condition.
Your damages deposit will be returned in full within 7 days of your departure subject to a satisfactory inspection of the property.
Winter/Low Season heating supplement
Please note that there is an additional charge of €15 per night for the gîte when booking it from 01 Oct to 31 Mar. This cost has already been incorporated into the low-mid season rate.
Taxe de Sejour
From 1st January 2018 a tourist tax of 44 centimes per night is payable by all guests over the age of 18. This amount is already included in our rate.
It is your responsibility to ensure that all members of your party are covered by an appropriate, comprehensive insurance for the entire duration of your holiday.
We endeavour to provide all of the facilities, utilities and services promoted on our website and Facebook page at all times, however we are not liable to pay any form of refund should any of these services fail through factors outside of our control.
The European regulation No. 2016/679 of 27 April 2016, or General Data Protection Regulation (GDPR), will come into force on 25 May 2018. Basically this new law replaces the Data Protection Act. This is a European wide law and as such affects how we use and store information we receive from guests and enquirers. It covers all data, whether electronic or paper based.
What information we collect from you
When you make a booking with us we collect the names of all the guests who will be staying, the home address, email address and telephone number of the person making the booking.
How we use the information you give us
We use your email to communicate with you, to send you booking confirmation and answer any queries you email us, and to thank you after your visit and ask you for a review. We will also add details of how you can keep in touch with us on social media, should you wish to do this.
We will not use your telephone number unless we need to contact you urgently or if we cannot reach you by email.
We don’t do a newsletter or Mailchimp. We use Facebook and Twitter to market our gite and our own website. We never pass your details to any third party.
Access to your Information
You have the right to request a copy of the information we hold about you. If you would like a copy of this please email us at email@example.com
Right to be Forgotten
All customers have the right to ask us to remove their details from our records. However, this does not override the legislative requirements (eg the Fiche Identite Individuelle form – see below).
Legally, we ask guests to complete the French Fiche Identite Individuelle police aliens form, which we have to legally keep for 6 months from date of arrival. Only the local police can ask for the details on this form. This form and the information contained on it are then destroyed by us.
We are also required by law to keep financial records for 7 years, so guests cannot ask to be erased from these financial records.
If you book to stay direct with us and complete a booking form, then be assured that your details are kept secure on our system via password controlled entry and are not used for any other purpose or shared with any other person or business. We need your email address to send through booking forms, answer any queries you have regarding the property or to send you terms & conditions, booking confirmation etc. We will send you a follow up email after your stay to thank you for staying, asking you to leave a review or feedback and details of how to stay in contact with us. We don’t need explicit consent for this.
We will NOT add you to a marketing mailing list.
If you book via one of our booking partners, for example Booking.com or HomeAway, they have also to comply with GDPR regulations and have their own safeguards and policies.
Similarly, if you choose to follow us on social media (eg Facebook or Twitter), we don’t need consent as you have already accepted the terms & conditions on that platform. Again, we will not ask you for your email address in order to send you newsletters etc.
Notification of Data Breaches
The GDPR will require us to notify the Information Commissioner’s’ Office within 72 hours of first having become aware of the breach where that breach is likely to “result in a risk for the rights and freedoms of individuals”. For any breach, we are required to notify the customers “without undue delay” after first becoming aware of a data breach.